Managing and optimizing customer relationships is covered in this course. Participants will learn about CRM tools, customer segmentation, and loyalty programs.
Country: Dubai, UAE
1. Understand CRM principles
2. Use CRM tools and technologies
3. Segment customers effectively
4. Develop loyalty programs
5. Analyze case studies in CRM
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Introduction to CRM 2. CRM tools and technologies 3. Customer segmentation techniques 4. Designing loyalty programs 5. Case studies in CRM |
Customer Relationship Management (CRM)
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