Vendor Whisperer

This unconventional course helps professionals master the art of managing vendors through influence, empathy, and negotiation. Designed for procurement, project, and operations professionals, it blends communication, relationship psychology, and contract alignment to drive supplier performance.

By the end of this course, participants will be able to:
– Influence vendors without micromanaging or escalating.
– Build vendor rapport and decode behavioral signals.
– Drive results through accountability and relationship trust.
– Address conflicts constructively and maintain service levels.
– Align commercial terms with vendor expectations and execution.

1- The Psychology of Vendor Relationships
2- Communication, Influence, and Trust Building
3- Performance Management without Escalation
4- Conflict Handling and SLA Reinforcement
5- Vendor Strategy, Alignment, and Loyalty

Procurement officers, contract managers, project leads, and operations staff managing third-party vendors and suppliers.

Role-playing, conflict simulations, stakeholder mapping, and vendor performance playbooks.

Participants will transform the way they manage vendors—less friction, more influence, and stronger commercial outcomes.