Customer Service and After-Sales Excellence

This course focuses on delivering superior customer service throughout the entire customer journey, including after-sales engagement. It trains participants to resolve issues professionally, build loyalty, and turn every interaction into a growth opportunity.

By the end of this course, participants will be able to:
– Understand the customer lifecycle and after-sales value.
– Communicate with empathy, clarity, and professionalism.
– Handle complaints and recover trust after service breakdowns.
– Follow up with customers and exceed post-sale expectations.
– Turn service moments into relationship and sales opportunities.

1- Service Excellence and Customer Loyalty
2- Communication and Emotional Intelligence
3- Handling Complaints and Objections
4- Proactive After-Sales Engagement
5- Customer Retention and Upsell Opportunities

Customer support agents, after-sales teams, account managers, and service coordinators.

Service simulations, complaint resolution role plays, feedback tools, and case study reviews.

Participants will develop skills to turn every customer touchpoint into a chance to build long-term satisfaction and brand loyalty.