Giving Feedback and Conflict Management

Delivering feedback and managing conflict are two of the most emotionally charged and high-stakes communication skills in the workplace. Giving Feedback and Conflict Management equips professionals with research-backed strategies to approach these interactions with clarity, empathy, and confidence. Grounded in neuroscience, communication theory, and emotional regulation techniques, this course empowers participants to foster psychological safety, turn tension into progress, and create feedback-rich environments that strengthen performance and trust.

Understand the neuroscience behind feedback and emotional defensiveness
– Deliver constructive and positive feedback using structured frameworks
– Apply de-escalation techniques during conflict to restore psychological safety
– Identify conflict triggers and manage emotional reactivity (self and others)
– Use empathy and active listening to navigate high-stress conversations
– Differentiate between task-based and relationship-based conflict
– Build a feedback culture rooted in accountability, growth, and trust
– Design team strategies for continuous, open communication

Foundations of Effective Feedback

The Neuroscience of Conflict and Emotional Triggers

Frameworks for Constructive Dialogue (SBI, Radical Candor, Nonviolent Communication)

Conflict Styles and Psychological Safety

De-escalation Techniques and Emotional Regulation

Navigating Difficult Conversations and Managing Resistance

Creating Feedback Cultures and Conflict-Resilient Teams

Designing Personalized Feedback and Conflict Toolkits

This course is designed for All Supervisory Levels, middle management teams, including team leaders, department supervisors, project managers, and people managers responsible for team development, performance management, and maintaining collaborative, productive work environments.

The course is rooted in experiential learning through interactive role plays, conflict simulations, group feedback design labs, and guided self-assessments. Participants will practice real-world conversations using techniques like the SBI model (Situation–Behavior–Impact), Radical Candor, and Emotional Labeling. Group debates, case studies, and gamified “feedback obstacle courses” help embed concepts in memory. Emotional regulation and de-escalation are explored through breathing techniques, mirroring drills, and scenario reversals. Participants co-develop team charters for conflict resilience and feedback norms, ensuring learning translates into cultural practice.

Participants will leave with practical skills, a tested toolkit, and the emotional confidence to navigate feedback and conflict with clarity, care, and leadership maturity—turning challenges into catalysts for trust and team growth.