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01/06/2026
05/06/2026

Sales & Customer Service

Milan
This dynamic course builds negotiation strength and stamina through hands-on drills and real-time practice. Designed for sales, procurement, and leadership professionals, it focuses on developing consistent habits, resilience, and technique for handling complex, high-stakes negotiations.
By the end of this course, participants will be able to:
– Apply structured negotiation frameworks to high-value deal scenarios.
– Increase confidence and presence during high-pressure interactions.
– Practice assertiveness, active listening, and control under pressure.
– Respond tactically to concessions, objections, and manipulative tactics.
– Close deals while protecting value and strengthening relationships.
1- Negotiation Fundamentals and Deal Psychology
2- Assertiveness and Tactical Positioning
3- Handling Pressure, Deadlocks, and Concessions
4- Building Win-Win Agreements and Value Retention
5- Negotiation Drills and Simulated Deal Challenges
All Supervisory Levels, Sales teams, buyers, project leaders, and executives engaged in complex or high-pressure negotiations.
Intensive role-plays, negotiation gyms, time-pressure drills, feedback loops, and live negotiation simulations.
Participants will build confidence, improve composure, and gain practical habits that prepare them for any negotiation environment.