ISO 9001: Quality Management Systems

This course provides a comprehensive understanding of ISO 9001:2015, the international standard for Quality Management Systems (QMS). Participants will learn the principles, requirements, and benefits of implementing and maintaining a robust QMS to enhance customer satisfaction and drive continuous improvement within their organizations. It Provides knowledge and skills required to perform first, second and third-party audits of quality management systems against ISO 9001, in accordance with ISO 19011 and ISO/IEC 17021, as applicable.

By the end of this course, participants will be able to: – Understand the core principles and clauses of the ISO 9001:2015 standard. – Identify the key roles and responsibilities in establishing and managing a QMS. – Develop strategies for documenting QMS processes, including quality policies and objectives. – Learn methods for conducting internal audits and management reviews to ensure QMS effectiveness. – Explore techniques for risk-based thinking and addressing nonconformities. – Recognize the benefits of ISO 9001 certification for organizational performance.

1- Introduction to Quality Management and ISO 9001 2- Requirements of the ISO 9001:2015 Standard 3- Implementing and Maintaining a QMS 4- Auditing and Continuous Improvement

Quality Managers, Quality Assurance personnel, Internal Auditors, Process Owners, Department Heads, and anyone involved in the development, implementation, or maintenance of a Quality Management System.

The course utilizes a blended learning approach, combining instructor-led presentations, interactive discussions, case studies, group exercises, and practical application of ISO 9001 principles.

Upon completion of this course, participants will possess the knowledge and skills necessary to effectively implement, manage, and improve a Quality Management System aligned with ISO 9001:2015, fostering a culture of quality and driving organizational excellence.