Investigative Interviewing

The interview is the point where most investigations succeed or fail. This program develops the questioning and listening skills needed to interview complainants, witnesses, and the accused effectively and fairly.

Participants learn to plan an interview, ask questions that produce reliable information, and manage the bias and credibility issues that arise in sensitive conversations, with extensive supervised practice.

By the end of this course, participants will be able to:

– Plan and structure an investigative interview
– Apply effective questioning techniques
– Avoid leading and loaded questions
– Interview complainants, witnesses, and the accused appropriately
– Listen actively and follow the evidence
– Assess credibility and manage bias
– Record interviews accurately

1- The Role of the Interview in Investigations
2- Types of Investigative Interview
3- Planning and Structuring an Interview
4- Questioning Techniques
5- Avoiding Leading and Loaded Questions
6- Interviewing the Complainant
7- Interviewing Witnesses
8- Interviewing the Accused
9- Active Listening and Follow-Up
10- Managing Difficult Interviewees
11- Assessing Credibility and Bias
12- Recording and Documenting

HR and employee relations staff who conduct investigative interviews.

Delivery is built around role-play and recorded interview practice with structured feedback. Participants conduct mock interviews across complainant, witness, and accused roles throughout the week.

Participants leave able to interview with structure and fairness, drawing out reliable information while protecting the integrity of the investigation.