Digital Transformation Fundamentals

This course introduces the key concepts, technologies, and strategies driving digital transformation across industries. It empowers participants with a foundational understanding of how digital innovation reshapes business models and operations.

By the end of this course, participants will be able to:
– Understand the drivers and enablers of digital transformation.
– Identify key technologies including AI, IoT, cloud, and automation.
– Assess the impact of digitalization on customer experience and operations.
– Explore frameworks for initiating digital change in their organization.
– Build a digital transformation mindset and culture.

1- What is Digital Transformation?
2- Key Technologies and Tools
3- Customer-Centric Digital Models
4- Organizational Change and Agility
5- Planning Your Digital Journey

All staff, new managers, and functional teams looking to build digital fluency and transformation awareness.

Case studies, tech overviews, digital benchmarking exercises, and transformation canvas workshops.

Participants will walk away with a clear understanding of digital transformation and how to contribute to change within their roles.