Industrial and Employee Relations Essentials

This program addresses the broader relationship between the organization and its workforce, and the mechanisms that keep that relationship stable. It covers employee voice, engagement, conflict prevention, and collective issues.

Participants build an understanding of how workforce relations are managed at scale and how early, structured handling keeps individual and group issues from becoming disputes.

By the end of this course, participants will be able to:

– Explain the scope of industrial and employee relations
– Describe the parties in the workforce relationship
– Apply employee voice and consultation mechanisms
– Strengthen engagement and trust
– Identify drivers of workforce conflict
– Apply early intervention to prevent escalation
– Support a stable and fair working environment

1- Scope of Industrial and Employee Relations
2- Parties in the Workforce Relationship
3- The Employment Relationship Framework
4- Employee Voice and Consultation
5- Engagement and Its Drivers
6- Representation and Committees
7- Drivers of Workforce Conflict
8- Early Intervention and Prevention
9- Managing Collective Issues
10- Change and Its Impact on Relations
11- Communication and Trust
12- Measuring and Building the ER Climate

HR practitioners and employee relations staff responsible for workforce relations.

Delivery uses case discussion and scenario analysis drawn from real workforce situations. Participants practice early intervention and consultation approaches across the week, finishing with a relations case clinic.

Participants leave able to manage the workforce relationship proactively and to keep individual and collective issues from escalating into disputes.