Survey Analytics
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Liza Gresse
15/12/2025
19/12/2025
Human Resources
Durban
Course Overview
This course teaches participants how to design effective surveys and analyze the results for strategic insights. Ideal for employee engagement, customer satisfaction, or training feedback, this program bridges data collection and action planning.
Course Objectives
By the end of this course, participants will be able to:
– Create surveys with valid, reliable questions.
– Apply sampling techniques and avoid survey bias.
– Analyze results using Excel charts, cross-tabs, and pivot tables.
– Interpret response trends and satisfaction scores.
– Present findings through dashboards and reports.
Course Outline
1- Survey Design and Question Logic
2- Sampling, Distribution, and Response Collection
3- Data Cleaning and Validation
4- Response Analysis and Visualization
5- Action Planning Based on Survey Insights
Target Audience
HR analysts, training managers, customer service heads, and anyone conducting employee or client surveys.
Methodology
Survey platform demos, Excel analytics, feedback strategy labs, and charting exercises.
Conclusion
Participants will confidently plan, run, and report survey findings that drive tangible improvements.