Tactical Empathy: The Chris Voss Approach to Negotiation

This course introduces the field-tested negotiation techniques developed by former FBI negotiator Chris Voss. Participants will master the art of tactical empathy, calibrated questions, and emotional intelligence to gain influence in business conversations and high-pressure environments.

By the end of this course, participants will be able to:
– Employ tactical empathy to disarm resistance and build trust quickly.
– Use mirroring, labeling, and tone control to navigate tense discussions.
– Apply the “Accusation Audit” and “No-Oriented Questions” for better control.
– Lead conversations using emotional anchors and strategic silence.
– Influence outcomes without authority using psychological leverage.

1- The Foundations of Tactical Empathy
2- Emotional Intelligence Tools: Mirroring, Labeling, and Tone
3- Mastering the Art of Listening and Calibrated Questions
4- Navigating Conflict with the Chris Voss Playbook
5- Practicing Strategic Influence Through Role Plays

Negotiators, leaders, mediators, and professionals in sales, legal, or conflict-heavy roles.

Tactical drills, video deconstruction, role-plays based on Voss scenarios, and live coaching.

Participants will develop deep emotional control and persuasive power through techniques proven in both business and crisis negotiation.